24/7 technical emergency service in Luxembourg
A leak, a heating breakdown in winter, a power cut: an on-call technician assesses the situation by phone and responds subject to availability, 24/7.
- Available 24/7, weekends and public holidays
- Phone triage by an on-call technician
- Coverage across Luxembourg City and surrounding area
Emergencies we handle
Three trades, a single on-call line. The dispatcher routes you to the right specialist immediately.
Plumbing emergencies
- Active water leak (tap, pipe, water heater)
- Water damage (ceiling, wall, floor infiltration)
- Overflowing blocked toilet
- Blocked drain with backflow
- Burst pipe
- Stuck or missing main shut-off valve
Heating emergencies
- Heating breakdown in winter (no heat)
- Boiler in safety lockout (blocking error code)
- Suspected gas leak (smell)
- No domestic hot water
- Radiator no longer heating
Electrical emergencies
- Total power outage
- Circuit breaker tripping repeatedly
- Short circuit / burning smell
- Hot socket or switch
- Sparks in the consumer unit
How an emergency callout works
- Call +352 20 60 22 22 — An on-call technician answers immediately. They assess the situation by phone and guide you on immediate safety actions: shut off the water, shut off the electricity, ventilate if there's a gas smell.
- Fast travel — An equipped vehicle is dispatched. Average travel time: 30 minutes in Luxembourg City and inner suburbs (Strassen, Bertrange, Hesperange, Gasperich). 45 to 60 minutes for the rest of the country.
- On-site diagnosis — The technician identifies the exact cause: visual inspection, pressure test, leak detection if needed.
- Quote before any work — A clear, detailed quote is presented. No work starts without prior agreement. No surprise on the invoice.
- Immediate repair — Most emergencies are resolved in a single visit. Common parts (seals, fittings, valves, breakers, hoses) are carried in every vehicle.
- Cleanup and test — The site is left clean. The installation is tested — water on, leak check, power restored — before the technician leaves.
Emergency service areas
Weber & Fils covers the entire Grand Duchy. Travel time varies by distance.
30-minute response
45-60 minute response
Nationwide coverage
Same rate countrywide — no travel surcharge.
Emergency pricing — full transparency
Weber & Fils applies the same rate 24/7. No night, weekend or public-holiday surcharge. That's a firm commitment.
Travel and diagnosis are included in the quote. The customer approves the amount before any work starts. The invoice matches the quote — no hidden fees, no unannounced surcharge.
If specific parts are needed but not on board, a second visit is scheduled within 24-48 hours, with no extra travel fee.
While waiting for the technician
Water leak
Shut off the water at the nearest stop valve (under the sink, behind the toilet, in the basement). Place towels or basins under the leak. Cut the electricity if water reaches sockets.
Heating breakdown
Check the pressure gauge (should read 1 to 1.5 bar). Try a reset on the boiler's panel. Do not force more than two resets in a row.
Power cut
If you smell burning, do not touch anything. Identify the tripped breaker. Do not reset it more than twice.
Gas smell
Open the windows. Do not touch any switch. Leave the building. Call from outside.
FAQ — 24/7 emergency
Do you respond at night and on weekends?
Yes, the on-call service is available 24/7, including nights, weekends and public holidays. The same rate applies — no surcharge.
How long to arrive on site?
On average 30 minutes in Luxembourg City and inner suburbs, 45 to 60 minutes for the rest of the country.
Is there an emergency surcharge?
No. Weber & Fils applies the same rate day and night, 7 days a week. No surcharge.
Should I shut off the water before you arrive?
If possible, yes — at the nearest stop valve. The on-call team can guide you by phone if needed.
Do you accept card payments?
Yes. Card, bank transfer or cash. Compliant Luxembourg VAT invoicing.
Do you work in apartment buildings (co-ownership)?
Yes. Work is coordinated with the building manager when needed. Collective water or power shutoffs are planned to minimise disruption.
What should I do if I smell gas?
Open the windows, do not touch any switch, leave the building and call from outside. The technician checks the gas system on arrival.
Which boiler brands do you service in emergency?
All major brands: Viessmann, Buderus, Vaillant, De Dietrich, Weishaupt, Bosch. Common parts are carried in every vehicle.
Emergency in progress?
A technician will assess the situation and organise the intervention subject to availability.